Privacy Policy
We value your privacyCurrent as at 8 April 2024
Introduction:
Surfcoast Endoscopy Services is dedicated to the protection of personal and health information of its patients, ensuring that such information is handled in a secure, confidential, and compliant manner, consistent with legal standards and patient expectations.
Why and When Your Consent is Necessary:
Consent from you enables Surfcoast Endoscopy Services to utilize your personal information for the purpose of providing the highest standard of healthcare. We ensure that only authorized personnel within our organization who are directly involved in your care have access to your information.
Collection, Use, Holding, and Sharing of Your Personal Information:
We collect essential personal information such as your name, date of birth, contact details, medical history, Medicare, and health fund details to provide comprehensive healthcare services. This information may be shared with relevant parties involved in your care, including:
- Day hospitals and doctors
- Your General Practitioner
- Your emergency contact
- Medicare and your private health fund
- Third-party contractors
Consequences of Non-Disclosure:
Not providing certain pieces of personal information can affect the level of care we are able to provide. We strongly suggest having an open discussion about any concerns you may have regarding the disclosure of your personal information and the potential impact on your care.
Disclosure for Ongoing Care:
Your personal information will be used and disclosed for purposes directly related to your treatment and for ensuring ongoing care. This includes sharing information with other health services, referrals to specialists, and necessary diagnostic tests.
Policy Scope:
This privacy policy is specific to Surfcoast Endoscopy Services. It’s important to note that individual doctors, day hospitals, and third-party providers may have their own privacy policies. We strongly suggest reviewing their policies as Surfcoast Endoscopy Services is not responsible for their privacy practices.
Collection Methods:
Personal information is collected through various means, such as during the registration process, throughout the provision of healthcare services, via our website, and through direct communications. We may also receive information from your General Practitioner, other healthcare providers, or as part of the referral process.
Data Storage and Security:
Your personal information may be stored in various formats including paper, electronic, or other formats. We take comprehensive steps to safeguard your information against unauthorized access, alteration, or disclosure, ensuring the confidentiality and integrity of your personal data.
Accessing and Correcting Your Information:
You are entitled to access and request corrections to your personal information. We encourage you to make such requests in writing, and we are committed to responding in a timely manner.
Complaints and Concerns:
We take all privacy concerns and complaints seriously. If you have any, please reach out to us in writing so that we can address them in accordance with our resolution procedures.
Policy Review:
This policy undergoes regular reviews and updates to remain aligned with current legal requirements and best practices. Patients will be informed of any significant changes to this policy.
By providing your personal information to Surfcoast Endoscopy Services, you consent to the practices outlined in this document. Should you require further information or have any questions, please contact us directly at admin@surfcoastendoscopy.com